Workplace Conflict Resolution Theories and Techniques
Spoken Exam Simulation
Description
This exam examines conflict resolution theories and their applications in workplace settings, emphasizing effective strategies for enhancing team collaboration.
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Exam Details
Duration: 50 minutes
Prerequisites: Introduction To Conflict Resolution, Organizational Behavior, Communication Skills
Key Topics
- Conflict Resolution Theories
- Thomas-Kilmann Instrument
- Interest-Based Approach
- Negotiation Techniques
- Effective Communication
Learning Outcomes
- Identify Key Conflict Resolution Theories
- Articulate Conflict Management Strategies
- Analyze Real-World Conflict Scenarios
Full Description
This exam will focus on conflict resolution theories applicable in workplace contexts, including the Thomas-Kilmann Conflict Mode Instrument and interest-based relational approach. Emphasis will be on understanding approaches to managing conflict effectively.
The ability to navigate workplace conflict is vital for maintaining employee morale and productivity. Mastery of conflict resolution techniques can prevent escalation and foster a collaborative environment.
Students will be assessed on their ability to verbally articulate various theories of conflict resolution, analyze case studies, and discuss techniques relevant to real-world organizational situations.
The exam encourages critical thinking about conflict scenarios and will involve discussions on implementing strategies that benefit both the organization and its employees.
Sample Questions
- What are the main conflict resolution styles identified by the Thomas-Kilmann model?
- How can the interest-based relational approach improve workplace conflict resolution?
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